Westham Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Westham Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or placing items into storage, you agree to be bound by these terms. Please read them carefully before using our storage service. If you do not agree with any part of these terms, you should not proceed with the booking process.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Westham Storage, and references to “you” or “your” mean the customer, hirer, or account holder using the self storage service. These terms apply to all storage agreements unless we have confirmed otherwise in writing.

We reserve the right to update these Terms and Conditions from time to time. Any revised version will apply to new bookings and, where lawful, to ongoing agreements after reasonable notice has been given. It is your responsibility to review the terms before each new booking or change to your storage arrangement.

Booking Process To reserve a storage unit, you must provide accurate and complete information, including your name, address, contact details, and any additional information reasonably requested for account verification. A booking is not confirmed until we have accepted it, issued confirmation, and received any required payment. We may refuse a booking where we believe the arrangement would breach these terms, applicable law, or site rules.

Before the start date, you may be asked to confirm the type of items to be stored, the expected duration, access needs, and any special handling requirements. We may also request proof of identity and address. You must ensure that all persons acting on your behalf are authorised to do so. Any booking made in the name of a company, partnership, or other organisation must be made by someone with authority to bind that organisation.

Access to your storage unit will normally be granted once the booking has been approved, payment has cleared, and any required documentation has been completed. We may refuse access if the account is overdue, if there is a suspected security issue, or if we reasonably believe the items may be prohibited, unsafe, or unsuitable for storage. The storage unit booking does not create ownership rights in the premises or any part of the facility.

You are responsible for checking that the size and type of unit you reserve are suitable for your needs. Any measurements, descriptions, or capacity estimates are provided in good faith but do not amount to a guarantee that all goods will fit or remain in a particular condition. We recommend that you assess your storage requirements carefully before confirming the agreement.

Payments and Charges Fees are payable in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, lock fees, deposits, cleaning charges, late payment fees, collection costs, or any other sums stated at the time of booking. All prices are shown inclusive or exclusive of VAT as applicable. If VAT applies, it will be added at the prevailing rate.

Payment must be made by the methods we accept from time to time. A payment is only considered made when cleared funds are received. If any payment is declined, reversed, or not processed successfully, you remain liable for the outstanding amount. We may suspend access to your unit, restrict services, or take reasonable steps to recover overdue sums if payment is not received on time.

Where a recurring payment arrangement applies, you authorise us to collect the agreed charges on the due dates until the agreement ends. If your payment method expires or becomes invalid, you must promptly provide updated details. Failure to do so may result in account suspension or termination. Any unpaid balance may accrue interest and recovery costs to the extent permitted by law.

Cancellations and Termination If you wish to cancel a booking before the start date, you must notify us in accordance with the cancellation terms stated in your booking confirmation. Some bookings may be subject to a minimum notice period or cancellation fee, especially where administration has already been carried out or services have been reserved in advance. Once storage has commenced, charges may be payable up to the end of the notice period or billing cycle.

We may cancel or terminate the agreement at any time by giving notice where permitted by law or where you materially breach these terms. Examples include non-payment, storing prohibited items, providing false information, causing serious nuisance, or failing to comply with site rules. On termination, you must remove all items from the unit, return any keys or access devices, and pay any outstanding sums. If you fail to do so, we may exercise our rights under the agreement and applicable law.

Liability and Insurance You store goods at your own risk. Unless required by law or expressly agreed in writing, we do not insure your contents and you are responsible for arranging adequate insurance cover for their full replacement value. You should ensure that your insurer understands that the items are held in storage and that cover remains valid for the duration of the agreement.

We will take reasonable care in operating the facility, but we are not liable for any loss or damage to goods stored by you except where such loss or damage is caused directly by our proven negligence or breach of legal duty. To the maximum extent permitted by law, we are not responsible for indirect loss, consequential loss, loss of profit, loss of business, or loss arising from the inherent nature of the items stored. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You must not store items that are fragile, perishable, hazardous, flammable, explosive, illegal, stolen, contaminated, or otherwise unsuitable for storage. We may inspect the unit where reasonably necessary for safety, compliance, or operational reasons, provided that we act proportionately and in line with applicable law. If we reasonably suspect prohibited goods are present, we may take immediate action, including removal, notification of authorities, or termination of the agreement.

Waste Regulations You must comply with all applicable UK waste laws, environmental duties, and disposal requirements. The storage facility is not to be used as a dumping ground for waste, abandoned goods, or items intended for unlawful disposal. You must not leave rubbish, packaging, liquids, oils, tyres, electrical waste, batteries, chemicals, or other regulated waste in or around a unit unless this has been specifically agreed and handled in accordance with law.

If you bring items that become waste, you remain responsible for removing and disposing of them properly. You must not use the service to dispose of waste on our behalf unless we have expressly agreed a separate lawful waste handling arrangement. Where items are abandoned, contaminated, or require specialist removal, you may be charged for cleaning, waste transfer, transport, disposal, decontamination, and related administrative costs. These charges may be recovered as a debt.

You warrant that all goods placed in storage have been lawfully obtained and may be stored without breaching any environmental, safety, customs, or trading rules. If any item is subject to special disposal controls, you must tell us in advance and obtain written approval before storage. We may reject, remove, or dispose of any waste or hazardous material found on site where permitted by law and any resulting costs may be passed on to you.

Customer Responsibilities You must keep your account details accurate and inform us promptly of any changes to your address, email, telephone number, or authorised contacts. You are responsible for securing the unit with a suitable lock if one is required by the agreement. You must not share access codes or keys except with persons you have authorised and who understand these terms. Any person entering the site using your access details will be treated as acting on your behalf.

You must ensure that goods are packed, labelled, and stored safely. We are not responsible for items damaged by unsuitable packing, pest infestation caused by the goods, moisture from improper wrapping, or deterioration resulting from the nature of the items themselves. The Westham Storage terms apply regardless of whether you store business goods, household items, archive materials, or seasonal property, provided the items are lawful and suitable for storage.

Access, Security, and Site Rules Access may be limited to published operating hours or to times stated in your booking confirmation. We may introduce security checks, sign-in procedures, or restrictions on vehicle access for safety, maintenance, or operational reasons. You must comply with all site rules, instructions from staff, signage, and reasonable security requirements. We may withdraw access if your conduct threatens the safety, security, or operation of the facility.

We are entitled to refuse entry to any person who is not authorised, who appears intoxicated or dangerous, or who is acting in a manner that could compromise the facility. You must not smoke, use open flames, interfere with safety equipment, or carry out repairs, alterations, or business activities inside the unit unless specifically allowed. Any damage caused by you or your visitors may be charged to your account.

Default, Lien, and Disposal Rights If you fail to pay charges, fail to collect goods, abandon the unit, or otherwise breach the agreement, we may exercise our legal rights to recover sums owed and to deal with goods stored in the unit. This may include restricting access, charging storage fees, selling or disposing of goods after appropriate notice where lawful, and applying the proceeds towards sums owed to us, with any surplus dealt with as required by law.

We will act reasonably and in accordance with the contract and any applicable statutory procedure before taking enforcement action. However, you acknowledge that prolonged non-payment or abandonment may lead to disposal costs and legal expenses. Nothing in this section prevents us from seeking additional remedies available to us under contract, statute, or common law.

Data Protection and Communications We will process your personal data in accordance with applicable UK data protection law. We use your information to manage bookings, payments, security, compliance, and customer administration. By entering the agreement, you consent to receive operational communications relating to your account by email, phone, text message, or post, as appropriate. We will retain records only for as long as necessary for legitimate business, legal, or regulatory purposes.

You must ensure that any personal data stored in the unit is handled lawfully and securely by you. We are not responsible for data breaches arising from your own storage practices, inadequate packaging, or failure to protect documents, devices, or records. If you store sensitive information, you should take additional steps to secure it and comply with your own legal obligations.

General Provisions If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver by us of any breach or default will be treated as a waiver of any later breach. Any delay by us in enforcing our rights does not prevent us from doing so later. These terms, together with your booking confirmation and any written variations, make up the entire agreement between you and us regarding the storage service agreement.

Nothing in these terms creates a partnership, agency, or employment relationship between you and us. You may not transfer your rights or obligations under the agreement without our written consent. We may assign or transfer our rights where lawful, including in connection with a business reorganisation or sale.

Governing Law These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law requires otherwise. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from any mandatory protections that cannot be excluded by contract.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. The Westham Storage service conditions are intended to be fair, clear, and practical for both parties while protecting the security, compliance, and proper use of the storage facility.