Storage West Ham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage West Ham provides removal, transport and storage services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases the services from Storage West Ham.
Services means any removal, transport, packing, loading, unloading, storage, or related services provided by Storage West Ham.
Goods means the items, belongings, furniture, personal effects, equipment or other property which are the subject of the services.
Storage Facility means any premises or container used by Storage West Ham for the storage of goods.
Contract means the agreement between Storage West Ham and the customer for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Storage West Ham provides domestic and commercial removal and storage services within its operating area in the United Kingdom. The specific services to be provided will be described in the quotation or booking confirmation issued to the customer.
We may use our own vehicles and staff or approved subcontractors to perform the services. Where subcontractors are used, we remain responsible for the performance of the services under the contract.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate information about the goods, access conditions, property size, distance, service dates and any special requirements. Quotations are based on the information supplied and are subject to change if that information is inaccurate or incomplete.
Unless otherwise stated in writing, quotations are not binding offers and remain valid for a limited period. We reserve the right to withdraw or amend a quotation prior to acceptance.
3.2 Accepting a quotation
A booking is only confirmed when the customer has accepted our quotation, agreed to these Terms and Conditions and we have issued a written or electronic booking confirmation. Verbal indications of availability or price do not constitute a confirmed booking.
3.3 Changes to the booking
If the customer wishes to change the service date, address, scope of work or other details after confirmation, they must inform us as soon as possible. We will endeavour to accommodate changes but cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.
If access conditions, volume of goods or distance are different from those described at the time of quotation, we may charge additional fees to reflect the extra time, labour or resources required.
4. Payments and Charges
4.1 Pricing
Prices are based on the services specified in the quotation, including factors such as time, labour, equipment, distance, insurance options, storage duration and any additional services requested.
4.2 Deposit
We may require a deposit to secure the booking. The amount and due date will be stated in your quotation or booking confirmation. Deposits are applied towards the final invoice and may be subject to our cancellation terms.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal services is due in full on or before the service date. For storage services, payment is generally due in advance for each storage period.
We accept commonly used UK payment methods as specified in our booking documentation. All payments must be made in pounds sterling.
4.4 Late payment
If payment is not received by the due date, we reserve the right to:
Refuse to carry out or continue services.
Charge interest on overdue amounts at a reasonable rate, calculated on a daily basis until payment is received in full.
Retain a lien over the goods held in our possession until full payment of all amounts due to us, including any storage or additional charges.
5. Customer Responsibilities
The customer is responsible for:
Ensuring that they have the legal right, title and authority in respect of the goods to enter into the contract.
Providing accurate information regarding volume, access, parking restrictions, and any special handling requirements.
Obtaining any necessary permits, permissions or consents, such as parking suspensions or building access arrangements, unless otherwise agreed.
Ensuring that all goods are properly prepared for removal or storage, including disconnecting appliances, defrosting freezers and emptying fuel from machinery, unless specific packing or preparation services have been agreed.
Pointing out any fragile, valuable or particularly heavy items requiring special care.
Ensuring that children, pets and third parties are kept clear of working areas for health and safety reasons.
6. Prohibited and Restricted Items
The customer must not submit for removal or storage any goods of the following type without our prior written consent:
Hazardous, toxic, flammable, explosive or illegal items, including gas bottles, flammable liquids, fireworks, firearms or drugs.
Perishable items or goods requiring temperature-controlled conditions, such as food or plants.
Cash, securities, important documents, jewellery, precious metals, antiques, fine art or items of exceptional value beyond our standard liability limits unless specifically declared and agreed.
Waste, contaminated materials, or items infested by pests.
Animals or living organisms.
We reserve the right to refuse to handle or store any goods that we reasonably believe fall within these categories or pose a risk to people, property or the environment.
7. Cancellations and Postponements
7.1 Cancellation by the customer
If the customer wishes to cancel or postpone a booking, they must notify us as soon as reasonably possible. Cancellation charges may apply as follows, unless otherwise stated in the quotation or booking confirmation:
Cancellation with more than a reasonable notice period prior to the service date may incur no charge or a minimal administration fee.
Cancellation with short notice before the service date may incur a percentage of the quoted price to cover costs and loss of bookings.
Cancellation on the actual service date or upon our arrival at the premises may incur up to the full quoted price.
The applicable notice periods and charges will be set out in our booking documentation in line with common UK removal industry practice.
7.2 Cancellation by Storage West Ham
We may cancel the contract if:
The customer fails to pay any required deposit or advance payment.
The customer becomes insolvent or is unable to pay their debts.
We are prevented from carrying out the services for reasons beyond our reasonable control, such as severe weather, road closures, industrial action, accidents, or health and safety concerns.
In such cases, our liability is limited to refunding any prepaid amounts for services not provided, except where cancellation is due to the customer’s breach of contract.
8. Storage Terms
8.1 Storage period
Goods will be stored for the period agreed in writing. If no fixed period is agreed, storage will continue on a periodic basis until terminated by either party in accordance with these Terms and Conditions.
8.2 Access to stored goods
Access to goods in storage is by prior arrangement and may be subject to reasonable charges. For safety and security, we may require proof of identity and evidence of authority from anyone requesting access or collection.
8.3 Non payment for storage
If storage charges remain unpaid, we may exercise a lien over the goods and, following reasonable notice, may sell or dispose of some or all of the goods to recover outstanding sums, including any costs associated with sale or disposal. Any surplus proceeds, after deduction of all amounts due to us, will be made available to the customer on request.
9. Liability and Insurance
9.1 Standard liability
We will take reasonable care to protect your goods while they are in our custody and control. Our liability for loss of or damage to goods, however arising, is subject to the limitations set out in this clause.
Unless otherwise agreed in writing, our liability is limited per item and in total per consignment or storage unit to an amount consistent with customary UK removal and storage industry practice. Details of current limits are available on request prior to booking.
9.2 Exclusions
We will not be liable for:
Loss or damage caused by inherent defects, natural deterioration, or pre existing damage.
Loss of or damage to any prohibited or excluded items.
Loss of profit, business interruption, or any indirect or consequential loss.
Damage to goods packed by the customer unless there is clear evidence of external damage to the packaging attributable to our handling.
Loss or damage occurring where the customer or a third party handles, moves or transports goods.
9.3 Customer insurance
The customer is advised to arrange suitable insurance cover for their goods during removal and storage, especially for items of high value or sensitivity. Any optional insurance that we may offer will be subject to separate terms and conditions.
10. Access, Parking and Property Damage
The customer is responsible for ensuring suitable access for our vehicles and staff at both collection and delivery locations. Any parking charges, fines or penalties incurred as a direct result of inadequate arrangements or inaccurate information may be charged to the customer.
We will take reasonable care to avoid damage to property when carrying out the services. However, we are not responsible for:
Normal wear and tear to decor, flooring or staircases where carrying large or heavy items is reasonably required.
Damage arising from moving goods against the advice of our staff due to clear risk to property.
Damage to driveways, surfaces or access routes not suitable for the weight or size of our vehicles where the customer has requested or insisted upon access.
11. Waste Regulations and Disposal
Storage West Ham operates in compliance with applicable UK waste and environmental regulations. Customers must not present waste, rubbish or items intended solely for disposal as part of standard removal or storage services unless a specific clearance or disposal service has been agreed.
Where we agree to remove and dispose of items, this may be subject to additional charges to cover handling, transport and lawful disposal at licensed facilities. We will not carry or dispose of hazardous or prohibited materials and may refuse items that are unsafe, contaminated or not permitted under UK regulations.
If banned or hazardous items are discovered within goods already taken into our possession, we may arrange for their safe removal and disposal, and the customer will be responsible for all associated costs and any regulatory consequences.
12. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, civil unrest, acts of government, public health emergencies or industrial disputes not involving our direct employees.
13. Complaints and Claims
Any complaint or claim relating to our services or loss of or damage to goods must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable time after the event giving rise to the claim or after delivery or collection from storage.
The customer must provide a reasonable opportunity for us to inspect any alleged damage and to investigate the circumstances. Failure to notify us within a reasonable time may affect our ability to properly investigate and may limit or extinguish any liability we might otherwise have.
14. Data Protection and Privacy
We will process personal data provided by the customer in accordance with applicable UK data protection laws. Personal data will be used for the purposes of administering bookings, providing services, managing payments, handling queries and complying with legal obligations. We will take appropriate measures to safeguard personal information and will not sell personal data to third parties.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract. Any variations to these Terms and Conditions requested by the customer must be agreed in writing and signed or clearly confirmed by an authorised representative of Storage West Ham.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary or, if not possible, deleted. The remaining provisions will remain in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking or using the services of Storage West Ham, you confirm that you have read, understood and agree to these Terms and Conditions.
